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Cancellation and Refund Policy

Order Cancellations

To cancel a OneTest™ order, please contact us as soon as possible at:

Tel: (240) 453-6339 ext. 108 or send your information to us at 

Within 24 Hours

If your order has not shipped, we will issue a full refund.

Orders In Transit

Orders that are in transit but not delivered, can receive a refund minus a $20.00 return shipping and restocking fee.

Received Orders   

Once a OneTest kit has been delivered, refunds can be made within 30 days of the order date. A $20.00 fee will be deducted to cover the cost of the test kit and the shipping.  

Please note: unused kits cannot be returned and should disposed of or recycled. 

Contact Us

Questions or concerns about order  cancellations? Please contact us:

Tel: (240) 453-6339 ext. 108 or send a message by clicking this link:

We will be happy to assist you!

Updates to Policy

We reserve the right to update this cancellation and returns policy from time to time, in order to reflect changes to our business practices or legal requirements. If we make any material changes to this policy, we will post a notice on our website or notify you by email.

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