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Cancellations and Returns Policy


If you need to cancel your OneTest™ order for any reason, please contact us as soon as possible at if your order has not yet been shipped, we will cancel your order and issue you a full refund.

Cancellations do not apply to orders that have already been shipped. Please see our return policy for further information on receiving a refund for OneTest™.

Please follow the instructions for returns outlined below.



If you are not completely satisfied with your OneTest™ results, you may be eligible for a refund. To be eligible for a refund, your request must meet the following criteria:

  • You must submit your refund request within 30 days of receiving your OneTest™ Kit.
  • You must complete a brief survey in order to understand the reason for returning your OneTest™ kit.
  • You must return your unused OneTest™ kit to us in its original packaging, without any signs of damage, or tampering.

If your refund request is approved, we will issue you a refund for the full purchase price of your OneTest™ kit, minus any telemedicine, and shipping and handling fees.

Once we receive and approve you’re your refund request, we will send you a shipping label that you can use for return shipping. When we receive your kit, we will send you a confirmation email, and send the payment back to your account within the next 3-5 business days.

Please note that we cannot offer refunds for OneTest orders that have been partially or fully used. We are also unable to offer refunds for OneTest™ orders that have been contaminated, damaged, or tampered with after delivery.

Contact Us

If you have any questions or concerns about our cancellations and returns policy, or if you need to cancel your order or request a refund, please contact us online at

We will be happy to assist you!

Updates to Policy

We reserve the right to update this cancellation and returns policy from time to time, in order to reflect changes to our business practices or legal requirements. If we make any material changes to this policy, we will post a notice on our website or notify you by email. The time for refunding an order is subject to change, and is based on volume of testing at the time of the request. Please contact us on if you have any urgent questions regarding pending refunds or transactions.

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